Virgin Media's £28m Fine: A Cautionary Tale of Customer Abuse Virgin Media has been fined £28 million by regulator Ofcom for deliberately preventing customers from cancelling their contracts.
The fine is a stark reminder that some companies will stop at nothing to retain customers, even if it means exploiting them.
Between 2022 and 2024, millions of customer calls were likely mishandled by call centre agents, who engaged in tactics such as call dropping and excessive hold times.